1. Name two things you can do to promote customer service when speaking on the telephone. 2. List three things you should do when taking a telephone message. 3. What should you do when sending someone...

1. Name two things you can do to promote customer service when speaking on the telephone.

2. List three things you should do when taking a telephone message.

3. What should you do when sending someone a fax containing confi dential information?

4. Explain how the Internet is a useful tool in health care.

5. Why should you avoid sarcasm and humor in e-mail messages?