1. In which step of the CompTIA A+ troubleshooting process would you question the user?
A. Identify the problem.
B. Establish a theory.
C. Establish a plan of action.
D. Document findings.
2. Which of the following tools is used when setting the computer to boot with the Selective Startup feature?
A. Task Manager
B. Windows RE
C. Safe Mode
D. Msconfig
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