1. In the first scenario, what was the reason that Jae Min didn’t pull the patient’s chart herself when talking to Mrs. Hernandez on the phone? 2. Using the Internet, look up the local number of the...

1. In the first scenario, what was the reason that Jae Min didn’t pull the patient’s chart herself when talking to Mrs. Hernandez on the phone?

2. Using the Internet, look up the local number of the poison control center in the city in which you live.

3. In the second scenario, the medical assistant scheduled the patient for a 3:00 p.m. appointment. Why was scheduling the patient for an appointment an inappropriate response?