1. How does this description of Pro Flowers compare with other online retailers you have worked with? Did they seem to be better or less effective? 2. How does Pro Flowers use the idea of A-plus...

1. How does this description of Pro Flowers compare with other online retailers you have worked with? Did they seem to be better or less effective? 2. How does Pro Flowers use the idea of A-plus information to exceed customer expectations? 3. Describe situations where you have faced similar inconveniences on the Web. 4. How does this article relate to A-plus information?

What are some opportunity areas you might use?