1. How does culture play a role in allowing organizations to perform clinical and business processes effectively through the support of IT? 2. How can customer-focused commitment be defined in...

1. How does culture play a role in allowing organizations to perform clinical and business processes effectively through the support of IT?

2. How can customer-focused commitment be defined in healthcare organizations? Why is it such a strong unifier in the healthcare industry? How can IT be used to support customer-focused commitment?