1. Explain two things that might happen if a patient experiences poor customer service. 2. Name two things that the workers should do when they call patients to inform them of their test results. 3....

1. Explain two things that might happen if a patient experiences poor customer service.

2. Name two things that the workers should do when they call patients to inform them of their test results.

3. What is the best precaution that health care workers can take to prevent getting an infection at the work?