1. Discuss whether the percentage of difficult patient encounters in primary care settings might exceed 10%. Give a rationale for whatever estimate you think is more representative of actual...

1. Discuss whether the percentage of difficult patient encounters in primary care settings might exceed 10%. Give a rationale for whatever estimate you think is more representative of actual occurrences.

`2. Identify and analyze several patient-, provider-, situation-level factors that make for a “difficult patient encounter.