1. Develop a flowchart for one of the following:
a) Filling up with gasoline at a self-serve station.
b) Determining your account balance and making a withdrawal at an ATM.
c) Getting a cone of yogurt or ice cream from an ice cream store.
2. Brand Fashion Consultancy, which provides fashion advice (clothing) as well as fashion products (clothes), has experienced complaints from its customers regarding the service in their French shop. The country manager Gerard DiPaul wishes to find out what the problem is, and have asked his shop managers to record the complaints. The complaints are having the following pattern over the past 6 weeks:
DiPaul has increased the staff to handle the growing amount of customers from his normal staff of 5 up to 9 to handle the growth in the amount of customers.
a) Develop a scatter diagram, using amount of customers and number of complaints. Does there appear to be any relationship?
b) Develop a scatter diagram using the variable “turnover” (number of new hires plus the number of terminations) and the number of complaints. Does the diagram depict a relationship between the two variables?
c) Develop a Pareto chart for the type of complaints that have occurred
d) Create a Check sheet, which could help DiPaul to lower the amount of complaints regarding service in the shop.