1. Describe ways a Chatbot can leverage data using Marchand's four dimensions. The four dimensions: • Unstructured, such as that gained through social media. • Structured, such as that found in...

1. Describe ways a Chatbot can leverage data using Marchand's four dimensions.

The four dimensions:
• Unstructured, such as that gained through social media.
• Structured, such as that found in databases.
• Internal data, information, and knowledge that are found within an organization.
• External sources of data or information from outside the company, such as customer comments, external databases, or sensor data.

2. How do social computing and customer experience provide benefits and costs for an organization implementing Chatbots?