1. Describe one National Patient Safety Goal. 2. Explain the relationship between staffing levels and patient safety. 3. What is patient centered care and how does it benefi t patients? 4. What is the...

1. Describe one National Patient Safety Goal.

2. Explain the relationship between staffing levels and patient safety.

3. What is patient centered care and how does it benefi t patients?

4. What is the purpose of the HCAHPS survey and how is it administered?

5. List four ways to provide good customer service for patients and their family members.