1. Case Scenario: Tracey has to undergo an examination because of blood in her urine. She was telephoned to ask her to come for an appointment at the OPD the following day. She went to the OPD & after...

Given the case scenario

Is there a problem during the consultation? Consider how Tracey was treated and the approach in the communication process.

Extracted text: 1. Case Scenario: Tracey has to undergo an examination because of blood in her urine. She was telephoned to ask her to come for an appointment at the OPD the following day. She went to the OPD & after 10 min., a nurse calls her name & asks her to follow. She stops outside a cubicle & asks Tracey to get changed into a gown for her procedure. There should be nothing under the gown & there are some disposable slippers for her to walk over the treatment room. She does as the nurse asks and is then ushered into a clinical room where a man introduces himself as James. "Hi, I'm James. Your doctor sent us a letter about your hematuria (blood in the urine) & said you were concerned". He does not wait for Tracey to answer & his eyes are fixed on her medical notes where he is perusing the letter. "We are going to pop a little cystoscope into your bladder & take biopsies. Now pop on the couch, & sign your consent form and we will get on with it". Tracey does as she is asked, signs the consent & lies down as she is instructed. After 10 min. her investigation is done & she is told to go back to the cubicle, get changed, & she will hear from her doctor.