1. Are you sure that Stu will give a good recommendation to neighbors or friends in the future? Why or why not? 2. Based on information in this chapter, how have you done on providing service to Stu?...

1. Are you sure that Stu will give a good recommendation to neighbors or friends in the future? Why or why not?

2. Based on information in this chapter, how have you done on providing service to Stu? Explain.

3. Could you have done anything differently?