Address of premises:
Address of premises:
Address of premises:
Participant Assessment Pack:
CPPDSM4007A – Identify legal and ethical requirements of property management to complete agency work
Unit Descriptor
This unit of competency specifies the outcomes required to meet the core legal and ethical requirements associated with property management. This includes awareness of the legislation dealing with the leasing and management of property, the role and responsibility of agency personnel in property management, the recording of property management transactions and the completion of property management documentation.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4009 – Interpret legislation to complete work in the property industry
Unit Descriptor
This unit of competency specifies the outcomes required to source and interpret legislation affecting operations in the property industry. It includes identifying and applying statutory interpretation techniques, identifying and tracking changes to relevant property industry legislation and industry codes of conduct, and maintaining appropriate records.
The unit supports the work of professionals in the property industry, including licensed real estate and stock and station agents, strata managers and their authorised representatives, with regard to identifying, interpreting and applying legislation and industry codes of conduct affecting property operations.
CPPDSM4015A – Minimise agency and consumer risk
Unit Descriptor
This unit of competency specifies the outcomes required to minimise risk to all aspects of agency business and to consumers. It includes identifying potential risks to the agency and its clients, analysing the causes and potential impact of risks, and implementing agency policies and procedures to minimise risks to the agency and consumers.
The unit may form part of the licensing requirements for persons engaged in property development and management activities, including those working in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
CPPDSM4080A – Work in the real estate industry
Unit Descriptor
This unit of competency specifies the outcomes required to enable a new entrant to the industry to gain a basic understanding of the industry and work ethically and effectively in a real estate agency. This includes awareness of ethical and conduct standards, core functions of real estate agency operations, legislative and regulatory framework within which the industry operates and industry employment requirements.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4010A – Lease Property
Unit Descriptor
This unit of competency specifies the outcomes required to administer the leasing of all types of property. It includes screening tenant enquiries, conducting inspections, obtaining and reviewing tenancy applications, completing tenancy agreements or lease documentation, placing tenants in property and recording tenancy arrangements.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4011A – List property for lease
Unit Descriptor
This unit of competency specifies the outcomes required to list all types of property and businesses for lease. It includes implementing procedures for promoting agency's property management services, establishing client requirements, planning and delivering property listing presentations, finalising listings for the lease of property, and recording and acting on client instructions. This unit does not address listings for property sales or the actual marketing or lease of the property under an agency contract.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4013A – Market property for lease
Unit Descriptor
This unit of competency specifies the outcomes required to market all types of property and businesses for lease. It includes planning, developing a marketing plan, preparing marketing materials, implementing marketing activities, and reviewing and reporting on marketing plans and activities.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4016A – Monitor and manage lease or tenancy agreement
Unit Descriptor
This unit of competency specifies the outcomes required to manage properties during the term of leases or tenancy agreements. It includes implementing the conditions of leases and tenancy agreements, responding to requests from tenants and landlords and managing the renewal and termination of leases and tenancy agreements.
The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.
CPPDSM4020 – Present at tribunals
Unit Descriptor
This unit of competency specifies the outcomes required to appear effectively before a tribunal. It includes preparing for tribunal hearings, using tribunal etiquette, acting as a witness, participating in conciliation hearings, and presenting a case.
The unit supports the work of property industry professionals, including licensed real estate agents, stock and station agents, strata managers and their authorised representatives involved in preparing and presenting cases at tribunals relating to property industry operations.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
CPPDSM4049A – Implement maintenance plan for managed properties
Unit Descriptor
This unit of competency specifies the outcomes required to develop and implement a maintenance program for all types of managed properties. It includes determining property maintenance requirements, establishing a property maintenance program, establishing and maintaining a key register, monitoring the security of managed properties, and implementing and reviewing the property maintenance program.
The unit supports workers in the property industry who are involved in developing and implementing maintenance programs for all types of managed properties. It applies to real estate agents, property managers, strata managers and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
CPPDSM4056A – Manage conflicts and disputes in the property industry
Unit Descriptor
This unit of competency specifies the outcomes required to use communication techniques to manage and resolve conflict and disputes in the property industry. It requires the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses.
The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
Participant Declaration & Signature
Participant’s Name:
Address:
Tel:
Mob:
E-mail:
1. I have read and understood the Assessment information for Participants on page 3 of this assessment pack
2. The work in the attached assessments is my own. I acknowledge and understand that copying the work of others is plagiarism and will result in re-assessment
3. I believe that I am ready for assessment
4. I have received all the relevant tools and resources necessary to undertake assessment
5. I have kept a copy of the work I am submitting
Signed:
Date:
Participant’s comments:
For trainer support:
Return your completed assessment:
Leverage Academy
Ph: 02 9659 4025
Ph: 1300 438 538
Email:
[email protected] By post, fax or email to:
Leverage Academy
PO Box 8166
Baulkham Hills BC NSW 2153
Fax: 02 9659 4633
Email:
[email protected] Assessment:
THIS PAGE - ASSESSOR USE ONLY
Assessment Methods Used:
A
✓
Workbook Activity /
Multiple Choice Questions
E
Demonstration or Observation
F
Role Play
B
✓
Written Questions
G
Documentary Evidence Portfolio
C
✓
Case Study
H
Verbal Interview
D
Project/ Assignment
I
Supervisor/ 3rd Party report
Assessment Outcome:
Part A – Multiple Choice Questions
Satisfactory
Not yet satisfactory
Part B – Written Answer Questions
Satisfactory
Not yet satisfactory
Part C – Case Studies
Satisfactory
Not yet satisfactory
Assessor Comments / Feedback / Recommendations:
The evidence submitted for assessment is:
Yes
No
Valid (relates to the performance required for this unit)
Sufficient (addresses all elements and performance criteria)
Authentic (is the participants own work)
Current (demonstrates competency now)
Outcome for this unit
Competent
Not yet competent
Assessor Declaration
The required skills & knowledge for this unit of competency have been demonstrated in the evidence and assessed at AQF level 4.
The participant is Competent in CPPDSM4080A Work in real estate industry
Assessor Name:
Signature:
Date:
Assessment Information for Participants
Assessing your competence in this unit
In this unit you must be able to demonstrate your underpinning knowledge and ability to perform the tasks relating directly to the learning outcomes and performance criteria. This means that you have to be able to demonstrate that you can identify and apply the key functions of real estate agency, the legislation and regulation that affects operations, and the employment requirements.
This assessment pack includes three forms of assessment:
· Multiple Choice Questions (Part A)
· Written Answer Questions (Part B)
· Case Studies (Part C)
Part A — Multiple Choice questions
This section contains 25 questions. Please carefully read each question before answering.
Most questions are multiple choice, and you should circle the letter of the responses which best answers the question or completes the statement most accurately. Some questions may have more than one correct answer, and that is indicated in the question itself.
For true / false questions, circle either the word ‘true‘or 'false’ to match your response to the question. In mix and match questions, you are required to match the column of key words presented on the left hand column to the right hand column.
Part B - Short Question Answers:
Part B of this assessment comprises a series of questions relating to the elements and performance criteria for this unit of competency. The questions have been mapped to the assessment criteria for this unit of competency, as well as to the required skills and knowledge and understanding.
Answers should be one or two paragraphs in length, and, where appropriate, mention the applicable legislation
Part C - Case Studies
In Part C of the assessment you will be required to answer the questions in the case study scenarios.
The case studies should be completed after you have submitted your assessment work for Parts A, and B.
Your assessor will be looking to see how you respond to questions and for the skills and knowledge that you would need to apply to a satisfactory standard.
The timescale for return of your written questions and answers will be advised by your trainer / assessor during your workshop
Achieving Competence
An assessment of competence is based upon the answers you provide is all four parts of this assessment
Submit to your assessor:
· All assessments from this assessment kit.
· All relevant signatures and dates where specified
· Any other evidence required by your assessor.
· Ensure every page of your assessment is clearly marked with your full name.
Note: If you are posting your assessments, please ensure that you retain your own copy of this assessment prior to posting your original.
Review Process
If your assessor assesses you as Not yet competent or Not yet satisfactory you will be given oral and/or written feedback on areas needing improvement.
You will be provided with additional opportunities to achieve competency. This could include re-submitting the written questions and answers or completing additional projects.
Timeframes for resubmissions or additional projects will be negotiated with your assessor.
In certain circumstances, alternative assessment methods may be used and these will be discussed and agreed with you.
For further information on our assessment processes, grading, appeals and plagiarism, please refer to the Leverage Participant Handbook, available on our website at:
http://www.leveragegroup.com.au/leverage-academy/participant-handbook/
You are encouraged to provide feedback of the assessment as part of our on-going continuous improvement practices.
Recognition of Prior Learning
If you have extensive and current experience in the requirements of this unit, you may be eligible to apply for Recognition of Prior Learning (RPL) as an alternative method of assessment. If you believe that this applies to you, please ask your trainer or assessor about applying for Recognition of Prior Learning.
1. List three reasons why property management is essential to the success of a real estate agents practice.
Answer- Three reasons are as follows
· They are self disciplined
· They are good negotiator
· They are methodical
2. What agreement needs to be signed for a “casual letting”?
Answer- The agreement that need to be signed for a “casual letting” is Leasing Agency Agreement
3. How does the Strata Schemes Management Act 1996 affect your role as a Property Manager?
Answer- The provision of Strata Scheme (Management) Act 1996 (NSW) include
· Procedure for settling disputes in a strata scheme.
· A system of entitling the airspace that units occupy
· The rules regarding the financial management and decision making processes of the strata scheme.
The dispute resolution process is of particular importance to property manager involved
in strata leasing property.
4. List 3 reasons why you may reconsider taking on a new management?
5. List 3 things you would give to your owner when meeting them for the first time at a property or may discuss with them at your first meeting?
Answer- 3 things to be kept in mind when meeting your owner for the first time at a property are as follows:
· Proof of identification
· Signed privacy policy allowing you to check their references.
· The contact details of more than one referee.
6. Work out the total “move in” costs for a property being rented at $435 per week (show calculations)
Answer- Total move in cost is shown as below:
Rent in advance=$435*2=$870
Rental Bond (4 week)=$435*4=$1740
Total move in cost=$870+$1740=$2610
7. When must the bond be paid to the Rental Bond Board?
Answer-Deposit Period for a rental bond to Rental Bond Board are as follows-
· For a bond paid to landlord or person other than landlord’s agent-10 working days after the bond is paid
· For a bond paid to a landlord’s agent- 10 working days after the end of the month in which the bond is paid.
8. What is the name and year of the Act that directly relates to residential property management?
Answer-The name and year of the Act that directly related to residential property management is Residential Tenancy Act 2010.This Act commenced on 31st January 2011 and replaced the Residential Tenancies Act 1987 and Landlord and Tenant (Rental Bonds) Act 1977.
9. What is the maximum number of inspections an agent can undertake in one year?
Answer- The number of inspection that can be undertaken in one year by the agent
should not be more than four (4) times per year.
10. List all the documentation that needs to be signed and given to tenants prior to moving in to a property.
Answer- The agreement that needs to be signed and given to tenants prior to moving
into a property are as follows:
· Residential Tenancy Agreement (Part A and Part B)
· Bond Lodgement form
· The new Tenant Checklist (Previously known as renting guide)
· Residential Tenancy Agreement (Part 1)
· Residential Tenancy Agreement (Part 1)
· Residential Tenancy Agreement Condition Report (Part 2)
· Keys
· Photocopy of Keys
· Receipt for monies showing all entry to commence the tenancy
· Where the Premises are in strata or community title complex, the tenant must be given a copy of the by laws
11. What additional document is given to the tenant for a strata property?
Answer- In case where the premises are in strata i.e. for a strata property, the additional document that is required to be given to the tenant is a copy of the
by-laws.
12. If the tenant is still under a fixed term how much notice needs to be given to increase the rent?
Answer-If the tenant is still under a fixed contract and if the rent is to be increased then notice must be given to the tenant specifying that the rent is being increased and the amount payable. The notice must be given 60 days before the amount payable.
13. What rights does the tenant have in regards to rent increases and what must they do to prove it is excessive? List two (2).
14. How many days notice must a landlord give the tenant to carry out a general inspection?
· 7 days 14 days 21 days
15. What is an example of an urgent repair?
Answer- Example of urgent repair are as follows
· Fixing a burst water pipe
· A gas leak
· A blocked toilet
16. Whose responsibility is it for the cutting back of trees at a rental property?
Answer- It is the owners responsibility to cut back the trees at rental property.
17. A tenant cannot change the locks for no reason without the landlord’s permission.
· TRUE FALSE
18. A landlord must give a tenant 30 days notice to vacate the property for no grounds.
· TRUE FALSE
19. The written notice to carry our necessary repairs is:
2 days 7 days 14 days
20. How would you decide that a house was abandoned?
Answer- There might be situation where the house may look may look abandoned but the tenant may have gone on holiday, away from work, or be in hospital. Regarding abandonment, confirmation should be obtained from neighbours, the tenant’s workplace or if the landlord or agent have tenants detail such as contact number or email address then the tenant should be contacted. If doubt still exists then in that case an application can be made to the NSW Civil and Administrative Tribunal.
21. What is the procedure for uncollected goods left in an abandoned property?
Answer- If the former owner fails to reclaim the goods, left in an abandoned property,
Within 14 days then the any following may be opted by the landlord:
· Donation of the goods to charity, or
· Disposal of goods in a lawful manner, or
· Keeping the goods in the property if they are useful fixtures or fittings, or
· Selling the goods for fair value and giving ht proceeds to tenants or sending it to Office of State Revenue after 6 years as unclaimed money.
· Unclaimed personal document can be disposed off after 90 days in an appropriate manner, such as by returning to the issuing authority.
22. The maximum amount a tenant can be reimbursed for emergency repairs is $250.
· TRUE FALSE
23. How much notice must a tenant give to vacate after the fixed term of the lease has ended and is in the continuation period.
· 14 days 21 days 30 days
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