1. After removing malware/spyware from a customer’s PC for the third time, which of the following steps should be taken next?
a. Tell him you can’t fix the system again.
b. Do nothing; the customer pays every time.
c. Show him how to avoid the problem.
d. Change his user permissions.
2. . Which of the following is the most important consideration when installing Windows 7 Ultimate 64-bit?
a. Memory type
b. Processor speed
c. Memory speed
d. Processor type
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